Terms and Conditions

Initial booking

We have taken care to make booking with rugbysgreatestrivalry.com simple and easy. A booking form is provided on the website and we would ask that you carefully complete each section of the registration form. Every tour has a different set of deposit conditions and/or payment timetable because of the huge variance in pricing so please look at each individual tour to check deposit requirements or email us and we’ll respond immediately. Payment by Bank deposit will be at the advertised price whereas Credit Card payments will incur a 2% fee. On receipt of your deposit & completed registration form you will be advised by email that your booking has been confirmed.

It is essential we have a copy of your Passport as soon as possible after booking and the facility to upload Passport details is on our website.

Deposits, Instalments and Final Payment

Details on the initial deposit and subsequent instalments are clearly listed on each tour. If you are unable to meet a deposit or instalment deadline it’s important to contact us to enable us to discuss options. If you have taken the Single Supplement option this charge will be levied with the final payment.

Costing & Price Guarantee

All prices are based on rates & conditions that are written clearly on each tour and are subject to change (either up or down) through significant currency fluctuation that could alter the final price of your holiday. Full payment of your holiday cost to Rugbysgreatestrivalry.com will guarantee the cost as published and prevent any possible currency surcharge.

Responsibility

Rugbysgreatestrivalry.com are responsible for making arrangements specified on this website, including transportation, sightseeing and accommodation. We include the services of independent contractors such as airlines, hotels, shipping & coach companies, local rail and bus services, plus other operators whose staff are not agents or employees of Rugbysgreatestrivalry.com. Although we make every effort to ensure that your tour is a holiday of a lifetime, we cannot take responsibility for the conduct, nor be held responsible for the actions of people or agents who are not employees of Rugbysgreatestrivalry.com. The international carriage of passengers is subject to international conventions and treaties, where applicable. If after your departure, the services included in the tour cannot be supplied, or there are changes in an itinerary for reasons beyond our control, Rugbysgreatestrivalry.com will

arrange for the provision of comparable services. Any resulting additional expense will be payable by travellers and any resultant savings will be refunded to holiday participants on their return home. Itineraries may be subject to alteration due to hotel availability, timetable adjustments, operational requirements, weather, strikes, or other reasons beyond our control. We reserve the right to amend any holiday where we feel the change will be beneficial to our customers. Every effort will be made to provide arrangements as per the brochure. By signing the booking form and paying the agreed deposit, passengers agree to all booking conditions and accept arrangements as per the website.

Accommodation

All hotels and lodgings have rooms with en-suite facilities.

Helpful Hints

Prior to departure we forward to you a series of ‘Helpful Hints’ that will prepare you well for your holiday.

Participation

For the benefit of all parties, we reserve the right to accept or reject any person as a tour participant and to remove any person from the tour whose conduct is deemed disruptive or incompatible with the interests of the other tour participants. We will not refund, nor cover any costs or expenses you incur if we have to terminate your holiday, due to unacceptable behaviour.

Special Requests

It is essential that any specific requirements such as dietary or health needs, be included on your booking form. Where possible, we will do our best to assist with individual requests but there can be no guarantee of this service, except in the case of a single room supplement where an additional charge is levied.

Baggage Allowance

Our tour baggage allowance is one 23kg bag with wheels and pull handle plus one piece of hand luggage and laptop/tablet if required. On confirmation of your booking, we will send our recommendations for the best type of suitcase for your holiday, as well as our helpful hints on what to pack. On a Rugbysgretestrivalry.com holiday you are responsible for your own luggage and we recommend that you take note of our helpful hints – let our experience be your guide when it comes to travelling light!

Passports & Visas

A valid passport is required for your holiday and your passport must be valid for at least 6 months after your last flight home. Should any visa be necessary, we will advise you of the requirements. Visa fees are not included in the cost of your holiday.

Internet Banking Payment

Direct Credit for deposits and final payments is the simplest method to make payment – we will provide an online link through which you will make payments.

Travel Documents

We will keep you updated with our regular helpful hints once your reservation has been confirmed. Tickets, travel documents, pre-departure information, hotel details and a full itinerary will be forwarded to you a minimum of 15 days prior to your departure.

Travel Insurance & Cancellation Fees

Cancelled bookings will incur charges and it is important that you take out appropriate Travel Insurance to cover such fees. Most travel policies will cover cancellation fees if you are forced to cancel your holiday due to circumstances beyond your control. Please check with your insurance provider for full details. We recommend cancellation insurance be taken out at the same time as you pay your deposit. You will not be able to participate on a Rugbysgreatestrivalry.com holiday unless you have suitable travel insurance.

Rugbysgreatestrivalry.com Cancellation Fees are:

The deposit is non refundable unless the minimum number of passengers isn’t achieved, in which case there will be a full refund of any tour monies paid. 120 days prior to departure a 50% cancellation fee applies. 60 days prior to departure a 100% cancellation fee applies.

After departure no refund is available on any unused portion of your holiday.